Information about Black Veil Creations
Welcome to Black Veil Creations! We are an online webshop based in Mobile,Alabama dedicated to crafting unique snowglobe tumblers. We pride ourselves on the quality of our work and our commitment to customer satisfaction. We want our website to be a place where our online customers can easily order and pay for our products, as well as view our past and current stock. Your happiness is our priority, and we're here to answer any questions you may have.
Frequently asked questions
Here you'll find answers to the most common questions our customers ask about our snowglobe tumblers and the ordering process at Black Veil Creations. If you don't see your question answered here, please don't hesitate to contact us at blackveilcreations2@gmail.com.
How long is the processing time?
Processing time for orders typically takes 5-7 days. We strive to get your unique snowglobe tumbler crafted and ready for shipment as quickly as possible!
How long does it take for items to get done when ordered?
Once your order is placed, our team at Black Veil Creations begins crafting your snowglobe tumbler. The creation process, from order to completion, generally takes 5-7 days before it's ready to ship.
What are your shipping times and rates?
Shipping usually occurs the day after your item is finished. In some cases, shipping may take 5-7 days. Shipping rates are calculated at checkout based on your location and the weight of your order.
If a customer isn't happy with their tumbler, what's your policy for returns or exchanges?
If you're not happy with your snowglobe tumbler, you can always email us at blaclveilcreations@gmail.com and we will make it right with either a refund or an exchange to ensure your satisfaction.
Got more questions?
We're always here to help! If you have any other inquiries about our snowglobe tumblers, custom orders, or anything else about Black Veil Creations, please don't hesitate to reach out. We're committed to providing excellent customer service.